Frequently Asked Questions

General:

Who do I contact with questions?

For any questions or concerns, feel free to contact us at [email protected]

Ordering:

When will a sold out item become available again?

If an item is listed as sold out, go to that item’s product page to choose your size and enter your email to be notified.

How can I get notified of when there are new style releases?

In order to stay updated and receive new style releases, you can subscribe to our newsletter by scrolling down to the bottom of any page, putting in your email address and clicking “OK”

Shipping:

How much does shipping cost?

Domestic Shipping is $6 and International Shipping is $15.

International USPS Priority/DHL Express Shipping is $35.

Do you ship to P.O. boxes?

Yes.

How long will it take for my order to arrive?

Please allow 1-3 business days for order processing and an additional 2-5 business days for US delivery. For International standard shipping, please allow an additional 5-16 days to arrive. For International USPS Priority/DHL Express shipping please allow 4-10 days. Orders placed over the weekend will not be processed until the following business day.

Returns/Exchanges:

Review our Return/Exchange Policy here at this link: https://theoneviola.com/returns-exchanges/

Fit and Sizing:

How do I know which size will fit be best?

On every product page there is a size guide chart that you can look at to find your corresponding size for that individual product. If you have any other questions, please email us and we will help you find the correct size.

Garment Care:

How do I care for the items that I have purchased?

Attached to each garment there are special care instructions, if for any reason you no longer have it, feel free to email with any questions.